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My Service Design Work
I am a Service Designer with over 15 years of experience driving transformative
initiatives across public and private sectors. With expertise in Human-Centered
Design, service design, and digital experience strategy, I have led enterprise-wide
initiatives and cross-functional teams, achieving significant impact in areas such
as customer engagement, digital transformation, and cultural intelligence. My
work spans diverse domains, from collaborating with government agencies to
spearheading global innovation programs at industry-leading companies like
Amazon and Salsify. Known for blending empathy, strategic insight, and
technological acumen, I excel at delivering solutions that resonate deeply with
users while aligning with business goals.